About Us

MTNL was set up on 1st April, 1986 by the Government of India to upgrade the quality of telecom services, expand the telecom network, and introduce new services and to raise revenue for telecom development needs of Indias key metros Delhi,the political capital and Mumbai, the financial capital of India.

In Mumbai, we started our journey in 1882, in pre-independence era, as Bombay Telephone. We have come a long way since then.

We change the way Bombay, now Mumbai communicates. We have always been in forefront in introducing new services: be it landline with crystal clear voice or high speed broadband through ADSL. While other operators were charging exorbitant price, we made mobile communication affordable. We were the first operator to launch 3G Mobile service in India and Mumbai as well. We were the pioneer in bringing VoIP and IPTV services. In the financial capital, most of the corporate of India Inc, have chosen us as the preferred telecom service provider. We are the preferred telecom provider of more than 45 lakh Mumbaikars, for their telecommunication needs.

We, at MTNL, never rest on our laurels. We always want to provide you the best of technology at the most competitive rates. So whatever your telecommunication needs, rely on MTNL Mumbai, The total telecom service provider.

ED's Message

peeyush_agarwal-ed_newDear Customers,

On April 1st 2011, MTNL enters into its Silver Jubilee year of operation and the journey was full of challenges. MTNL has shown tremendous resilience in sailing from perfect monopoly to more than perfect competition with legacy governing structure. On this momentous occasion, I would like to convey our thanks and deep appreciation to you as our esteemed customer for your continued belief and trust in MTNL as a total telecom service provider and in its competence to serve you with total transparency constantly upgrading and adopting to latest and future based technologies. Last couple of years, we renewed and reinforced our commitment to meet your customized requirement at an extremely competitive price.

We enter into new financial year with excitement and optimism committed to provide product portfolio as required by you. We have a lot of firsts to our credit right from introducing the most advance ADSL 2+ technology for Broadband in India and introducing IPTV services as well as VoIP services on broadband. Not only this, MTNL is the first operator to start 3G Mobile services in Mumbai.

MTNL is the largest Broadband service provider in Mumbai. MTNL Triband is the most sought after broadband service in Mumbai with more than 500,000 customers. I am thankful to all the esteemed customers who have helped us in achieving this mark.

MTNL will shortly introduce its Data Centre in technical collaboration of IIT Mumbai with best possible latency. We are also introducing next generation converged network providing 1GE/10GE links to the customers on Fiber. We are providing calls to USA, Canada, China, Singapore, Hong Kong and Thailand at Rs 2/- per minute across all services.

The ecology of telecom industry has changed significantly and MTNL has positioned to meet your growing needs in the vibrant progressive Indian economy.

We will reinforce the strong foundation of our continued relationship.

With warm regards,


Peeyush Agrawal
Executive Director
MTNL Mumbai.



Landmarks in the Growth of the System

28.01.1882 First Telephone exchange in Mumbai using Law's call wire equipment commissioned by Mumbai Telephone company at fort
1892-1893 All Exchanges converted into Magneto Exchanges.
1906-1910 Underground cables introduced.
14.05.1924 Auto Exchanges opened for the first time in India.
1932 Automatic time announcing machine with disc records installed.
1941 Charging by meter introduced .
April , 1943 Bombay Telephone Company is taken by Government with 21000 lines.
1950-55 Steps by step strowger exchanges commissioned.
1956-60 Central Disk tape recorder type announcement introduced.
1966-70 Penta Conta cross Bar Exchange installed for the first time in Mumbai.
1971-75 One Max -2 exchange commissioned with STD to Mumbai on 6.9.1975 at vashi, Navi Mumbai .
Vashi demand trunk service introduced. 
Demand trunk to BG, CA and BRD introduced . 
STD to Delhi officially introduced. 
Telephone accounting computerised . 
Telephone directory (English) compiled for the first time. 
Time announcement (175) in Marathi & Hindi introduced .
STD to madras, Nagpur & Gandhi Nagar introduced. 
Demank trunk at home street & prabhadevi commissioned. 
INTELEX commissioned.
1976-78 STD to various stations, ISD to London introduced.
1978-79 C-400 Hitachi Crossbar Commissioned on 26.5.78 at Malabar Hill
1983-84 SPC analog exchange commissioned at Cooperage.
1985-86 E10B exchange commissioned at Worli- 3 South Colaba , Walada -2 , Central & Ghatkopar -2 .
Navi Mumbai Telecom District formed on 1.4.85 
ISD to USA and some of other European countries introduced. 
Panvel, Taloja, Nhava & Uran taken over from Maharashtra Circle.
1986-87 Formation of MTNL on 1.4. 86
1987-88 Large scale introduction of Push Button instruments.
1988-89 Phone Plus services introduced for subscriber numbers connected with Electronic exchanges .
1992-93 Fetex -150 commissioned at Fountain -3 and Thane RLC-1 Voice Mail service commissioned at Prabhadevi. 
Radio paging commissioned at Prabhadevi 
197 special services made non- metered .
1993-94 First OCB switch in the network introduced at Kandivali.
1994-95 First EWSD exchanges introduced in network at Vileparle and Borivali.
1995-96 Usage of automatic number announcement services introduced. 
Interactive fault response system introduced.
Internet services introduced.
1996-97 ISDN services introduced commercially. 
Single Window concept using Customer Service Management System introduced.
1997-98 Waiting list for new connection brought to NIL. All exchanges became Electronic by phasing out of Electromechanically Exchanges. Total of 213475 connections added to the system.
1999-2000 Mumbai Telephone System became fully Digital by phasing out of all Analog Electronic exchanges.
2000-2001 GSM Cellular Mobile services by Brand name “DOLPHIN” Post paid and CDMA WLL limited Mobile services IS 95 by Brand name “ GARUDA” Launched.
2001-2002 GSM Cellular Mobile Pre- Paid service by Brand name “ TRUMP” launched.
2004-05 High Speed Broad Band Internet service Launched.
2005-06 CDMA 2000-1X New exchange was installed and prepaid Garuda Mobile services launched. Games on demand and IPTV service on broad band launched.
2006-07 VOIP service launched.
2008-09 NGN switches and 3G Technology in GSM mobile services introduced.
2008-09 VDSL(Very high speed digital subscriber line)service launched.
2010-11 CBCRM in GSM system on 27.09.2010.