Last updated on 6th September 2021


List of Wireline Level-1 Short Codes Services of MTNL, Mumbai as on 01/04/2021 to 30/06/2021

  Short Codes (Annexure-E)   
Sl.
No.
CODEDetails of Services offered through such Short codeTariff ApplicableRemark
VoicePulse RateRate **
(Rs / Minute)
1 100 Police - for Mumbai Municipal Area NM 0 0 Emergency service
100           - for Thane Municipal Area NM 0 0 Emergency service
100           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
100           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
2 101 Fire    - for Mumbai Municipal Area NM 0 0 Emergency service
101           - for Thane Municipal Area NM 0 0 Emergency service
101           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
101           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
101           - for Navi Mumbai Municipal Area(KHARGHAR RSU) NM 0 0 Emergency service
3 102 Ambulance Service- Centralised at PUNE  NM 0 0 Emergency service
4 103 Call alert (Crime branch) - for Mumbai Police NM 0 0 Emergency service
103                                         - for Thane Police NM 0 0 Emergency service
103                                         - for New Mumbai Police NM 0 0 Emergency service
5 1033 National Highway Authority of India (NHAI) Road Incident Management Toll-Free 0 0  
6 1036 SC/ST Helpline Toll-Free 0 0  
7 104 Medical Advice Service ( Govt. of Maharashtra) Toll-Free 0 0 Emergency service
8 105711 Ambulance Service of M/s Wockhardt Hospital (Mulund)  M 180 1  
9 1063 Public Grievance Cell ( PG Cell) DOT Head Quarter Delhi NM 0 0  
10  1064 Anti Corruption Helpline(THANE & RIGAD) Toll-Free 0 0  
1064 Anti Corruption Helpline(Mumbai) Toll-Free 0 0  
11 1066 Apollo Hospitals Enterprise Ltd. M 180 1  
12 1070 Relief Commissioner Of States of  Maharashtra NM 0 0  
13 1072 Train Accident Information Service NM 0 0  
14 10720 Central Railway Train Accident Information NM 0 0  
15 10721 Western Railway Train Accident Information NM 0 0  
16 10722 Konkan Railway Accident Information NM 0 0  
17 1075 Integrated Disease Surveillance (IDSP Call Centre) Project. Toll-Free 0 0  
18 1077 Control Rooms of District Collector /  Magistrate (for Mumbai City) NM 0 0  
1077 Control Rooms of District Collector /  Magistrate (for Thane City) NM 0 0  
19 1078 National Disaster Management Assistant (NDMA) Help Line. NM 0 0  
20 108 Disaster Management for MCGM   NM 0 0 Emergency service
21 1090 Mumbai City Police (Except Bhayander-1) Gramin Police NM 0 0  
1090 Mumbai City Police ( Bhayander-1) NM 0 0  
1090 Thane Gramin Police NM 0 0  
22 1091 Women Crises Response Centre Help Line NM 0 0 CPP
23 10920 Helpline for Women in distress   NM 0 0  
24 10922 MH  State Comm for Women Helpline.(Temp O/F Service.) Toll-Free 0 0  
25  1093 Coastal Security Help Line - for Mumbai City NM 0 0  
1093 Coastal Security Help Line - for New Mumbai  NM 0 0  
1093 Coastal Security Help Line - for Thane Gramin  NM 0 0  
26 1097 National AIDS Helpline to NACO.(National Aids Control Organisation) Toll-Free 0 0  
27 1098 Child in Difficult Situation  Toll-Free 0 0  
28  112 Single Number Based Integrated Emergency Communication and Response System - for Mumbai Municipal Area NM 0 0 Emergency service
112           - for Thane Municipal Area NM 0 0 Emergency service
112           - for Mira-Bhayander Municipal Area NM 0 0 Emergency service
112           - for Navi Mumbai Municipal Area NM 0 0 Emergency service
29 1130 Customer Care Helpline for MTNL Mumbai/Delhi NM 0 0  
30 1251 LIC Of India. M 180 1  
31 1252 TOPS Security (Emergency Response Service) M 180 1  
32 12530 BSNL IP/SRP DATa CENTRE AT FTN BLDG NO-1 NM 0 0  
33 12540 Internal Broadband Helpdesk for MTNL Field Officer (for BB) NM 0 0  
34 12541 Internal Broadband Helpdesk for MTNL Field Officer (for GSM) NM o 0  
35 12542 Internal Broadband Helpdesk for MTNL Field Officer (for CDMA) NM o 0  
36 12543 Internal Broadband Helpdesk for MTNL Field Officer (for CSC) NM 0 0  
37 125353 MCA system by M/s Bay Talkitec Private Limited ( for retrieval) M 180 1  
38 125454 MCA system by M/s Bay Talkitec Private Limited ( for Virtual) NM 0 0  
39 1255 Fortis Hospitals Ltd. M 180 1  
40 1258 A) News on Phone (Hindi) - Prasar Bharti Broadcasting of India M 60 1  
41 1259 B) Marathi / English Prasar Bharti Broadcasting of India M 60 1  
42 126126 Asian Heart Institute Helpline M 180 1  
43 126127 M/s Jupitar Hospital Help Line Services M 180 1  
44 12614 Just  Dial  Service   M 180 1  
45 126299 MTNL IN HELP DESK Toll-Free 0 0  
46 12664 BPCL  GAS HELPLINE   M 180 1  
47 12665 HPCL GAS HELPLINE     M 180 1  
48 12676 Booking for Faulty Leased Circuits NM 0 0  
49 126868 World Phone India Pvt Ltd M 10MCU/M 1  
50 12678 Help Desk Service to NIB  M 180 1  
51 127161 Faultsman's Ring Back NM o 0  
52 127162 Line Test Robot NM 0 0  
53 127163 Faultman Lines toTest Desk NM o 0  
54 127164 Lines to Fault Control & Directing NM 0 0  
55 1271660 Centralised Billing Enquiry System (IVRS) NM 0 0  
56 127225 Dial-Up MPLS VAN Services for BSNL  M 180 1  
57 127233 Dial-Up MPLS VAN Services for BSNL  M 180 1  
58 12727 Public Grievances Cell for BSNL (1094) Only BSNL Number        NM 0 0  
59 1275 Central Railway protection Force Mumbai Railway Division  M 180 1  
60 1276 Western Railway protection Force Mumbai Railway Division  M 180 1  
61 1278 Lodha Charitable Trust  M 180 1  
62 128129 M/s Jupitar Hospital Help Line Services M 180 1  
63 1291 Students Help Line/ Outreach Campaign for Senior Citizens NM 0 0  
64 1292 Dadar Pumping Station M.C.G.M. M 180 1  
65 1293 Dadar Pumping Station M.C.G.M. M 180 1  
66 1295 Income Tax Department M 180 1  
67 1296 Bill Payment through IVRS M/s Atom Technologies NM 0 0  
68 1297 Reverse Query Service 180 1  
69 1298 Ziqitza Health Care Ltd. (Ambulance Services)  M 180 1  
70 129 999  A & M Communication Pvt. Ltd.  M 180 1  
71 1311 Emergency Help Line for Suburban Commuters of Western Railway Govt.  M 180 1  
72 1323 IRCTC Railway e-catering services. Toll-Free 0 0  
73 1363 Ministry of Tourism, Govt. of India Toll-Free 0 0  
74 139 Central Integrated Railway Enquiry Sys. of Indian Railways M 180 1  
75 1364 SABA Amarnath Shrine Board M 180 1  
76 1407 Indian Airlines (Flight Services) M 180 1  
77 1414 Air India ( Confirmation / Cancellation Enquiry)(Called Party) NM 0 0  
78 14404 National Consumer Helpline of Consumer Affairs Food & Public Distribution, Govt. of India NM 0 0  
79 14409 GST Return Filing Service NM 0 0  
80 14411 CRPF Helpline for Jammu & Kashmir NM 0 0  
81 14414 NITI Ayog M 60 1  
82 14419 South Bengal Border Helpline M 60 1  
 83   14420 Register complaints reg. the unsafe practice adopted for cleaning & maintenance of septic tanks & sewers - MCGM M 60 1  
14420 Safaimitra Suraksha challenge - TMC NM 0 0  
14420 Safaimitra Suraksha challenge - PMC NM 0 0  
14420 Safaimitra Suraksha challenge - NMMC NM 0 0  
14420 Safaimitra Suraksha challenge - MBMC NM 0 0  
84 14421 Registrar General & Census Commissioner, India 0 0 0  
85 14423 Kilkari Helpline Toll-Free 0 0  
86 14424 Mobile Academy Projects Helpline Toll-Free 0 0  
87 14430 Department of Cardiology - AIIMS for its Emergency Cardiac care project - Mission Delhi NM 0 0  
88 14433 Human right Helpline National Human Rights Commission NM 0 0  
89 14440 RBI Public Awareness Helpline NM 0 0  
90 14443 Teleconference Service on Ayush System of Medicine NM 0 0  
91 14444 Cash Mukt Bharat Abhiyan NM 0 0  
92 14445 National portability of ration cards for the benefit of beneficiaries across the country NM 0 0  
93 14448 Helpline to Grievance redressal of RBI NM 0 0  
94 14466 MGM Hospital (NM) NM 0 0  
95  14488 Dept. of Agriculture, Govt. of India Toll-Free 0 0 Coordination between States for interstates movements of perishables vegetable, fruits inputs like seeds, pesticides, fertilizers etc.
 96 14546 E-KYC Through IVRS NM 0 0  
 97 14555 Ministry of Health & Family Welfare, Govt. of India NM 0 0  
98  14560 Cash Mukt Bharat Abhiyan NM 0 0  
99 14566 National helpline against atrocities on Members of the Scheduled Castes and the Scheduled Tribes across the country M 180 1  
100 14567 Ministry of Social Justice and empowerment for the helpline to Sr. Citizen across the nation. NM 0 0  
101 14588 Beneficiaries of Central Health Schemes like CGHS, CAPF & ESI NM 0 0  
102 1500 MTNL Call Centre (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / GSM / CDMA) NM 0 0  
103 1501 SMS from Landline (Operator Assisted)  M 180 1  
104 1503 Dolphin Call Centre NM 0  0  
105 1504 BB Call Centre (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai) NM 0  0  
106 1505 FTTH Help Desk in MTNL MUMBAI NM 0  0  
107 1507 Tele-Verification (CAF) for BSNL Toll-Free 0  0  
108 1508 GSM Help Desk for Corporate Customers NM 0  0  
109 1509 MTNL Call Centre for P. G. Sevice (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / GSM / CDMA)  NM 0  0  
110 15100 National Legal Service Authority(NALSA) Toll-Free 0  
111 15101 PAN India Gas Pipeline Helpline (GAIL) Toll-Free 0  0  
112 15102 All India Radio (AIR) Toll-Free 0  0  
113 1512 Prevention of Crime in Railways Toll-Free 0 0  
114 1515 Women Help Line Toll-Free 0  0  
115 1551 Kissan Call Centre (Called party Billing)] Toll-Free 0  0  
88 155200 Military Police Help Line  M 180  1  
89 155206 Disability Help Line.  M 180  1  
90 155210 Indian Railways Vigilance Mobile Help Line  M 180  
91 155222 Anti- Ragging Help Line Service Toll-Free 0  0  
  155223 VAS Help Line Services M 180 1  
92 155226 Indian Air Force (IAF) Helpline Toll-Free 0  
  155229 Tobacco Quit Line Service Toll-Free 0 0  
94 155232 Postal Life Insurance Directorate Service Toll-Free 0  
  155248 Aster CMI Hospital, Bengaluru Toll-Free 0 0  
95 155255 Insurance Regulatory & Development Authority(IRDA)-Reg. Toll-Free 0  
  155260 Women & Child Helpline Toll-Free 0 0  
  155262 Indian food sharing alliance. M 180 1  
  155299 India Post Payment Bank Toll-Free 0 0  
  155304 MCGM NM 0 0  
96 155314 Maharashtra Forest Department Help Line Toll-Free 0  
97 155334 Swine Flu Help Line Service M 180  
  155350 Aviators Air Rescue M 60 1  
98 155388 Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY) Toll-Free 0  
  155655 CISF Metro Helpline M 60 1  
99 1554 Maritime Search & Rescue Centre.  M 180  
100 1580 Inland Trunk Booking NM o  
101 1581 Inland Trunk Assistance NM o  
102 1582 STD Code Enquiry  M 180 1  
103 1583 Inland Trunk Information (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai)  M 180  1  
104 1586 International Trunk Booking NM 0  
105 1587 International Trunk Enquiry NM o  0  
  161 PAN India Govt. of Karnataka NM 0 0  
106 1717 Weather Enquiry at R.M.C.(IVRS) M 180 1 Weather Enquiry at R.M.C.(IVRS)
109 174 Time (Tri-lingual) M 180  
110 177 Hindi Information Service (Temp. o/o Service) M 180  
111 181 Chief Minister Help Line (Maharashtra) NM 0  0  
  1881 & 
146xx
Supreme court of India M 180 1 Streaming court functioning through video conference module
113 1903 Sashastra Seema Bal Help Line Toll-Free 0  
114 1904 Indian Army Help Line  M 180  
  1905 Govt. of Uttarakhand NM 0 0  
115 1906 BPCL  HELPLINE   Toll-Free 0 0  
116   1909 National DO NOT CALL Registry (NDNC) for Landline. NM o  
1909 National DO NOT CALL Registry (NDNC) for GSM. NM 0 0  
117 1912 Complaints On Electricity - Call centre MSEDCL Toll-Free 0 0 IN
  19120 Complaints On Electricity - MSEDCL Toll-Free 0 0  
  19121 Complaints On Electricity - BEST Toll-Free 0 0  
  19122 Complaints On Electricity - RELIANCE Toll-Free 0 0  
  19123 Complaints On Electricity - TPCL Toll-Free 0 0  
118 1913 Tourist Office (Govt. of India) M 180 1  
119 1915 PCM Fault Control Booking NM 0 0  
120 1916 MCGB Control Room M 180 1  
121 1917 Mahanagar Gas Ltd. M 180 1  
122  1919 Information on Eye Bank (Zone-1 / Zone-2 / Zone-3 / Zone-4 / Zone-5 / Navi Mumbai / WD-3 / SI-2 Exch.) M 180 1  
  1922 Mann Ki Baat Toll-Free 0 0  
  1924 Helping for Handling Public Grievances to All States / UTs for Department of Post NM 0 0 Suppressed on 01-09-2018
  1926 Forest Department Toll-Free 0 0  
  1930 MHA North Block NM 0 0 Provision & Operationalization of Emergency Telephones Helpline
  1932 Indian Air force (IAF) Helpline Toll-Free 0 0  
  1938 Disaster Management & Relief from Cyclon Toll-Free 0 0  
  1944 MHA North Block NM 0 0  
123 1947 Unique Identification Authority of India Planning Commission Toll-Free 0 0  
124 1950 Election Commission of India (Govt. of Maharashtra) Toll-Free 0  
125 1951 Automated Change No. Annmt. (Hindi) NM 0 0  
126 1956 Income Tax Information (on IVRS)  M 180  
127 1961 Aaykar Sampark Kendra of Income Tax Dept., Ministry of Finance Toll-Free 0 0  
128 1963 Gray Market Cell of DOT (VTM) Help Line. Toll-Free 0 0  
129 1964 Central Vigilance Commission Toll-Free 0 0  
130 1967 States for Grievance Registration & Redressal Under TPDS. Toll-Free 0 0  
  1969 Swachh Bharat Help Line Toll-Free 0 0  
131  197 Directory Enquiry (MTNL) NM 0 0  
132 198 Local Complaints (Centralised) NM 0 0  
Special Character Code WIRE LINE SERVICES
 1 #1 1801180 - BSNL VPN NM 0 0  
 2 #2 1801233 - BSNL VPN NM 0 0  
 3 #3 1801345 - BSNL VPN NM 0 0  
4 #4 1801425 - BSNL VPN NM 0 0  
5 #8 1890-222-XX - MUMBAI  C-DOT IMS CUG SERVICE ON IN PF  NM 0 0  
6 #9 1890-111-XX - DELHI C-DOT IMS CUG SERVICE ON IN PF  NM 0 0  

  • ** Charging Rs. 1/- is an average rate. But, it is charged as per the customer's plan & average calls.