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Last updated on 25th May 2024


List of Wireline Level-1 Short Codes Services of MTNL, Mumbai for quarter ending March-2024

Short Codes (Annexure-E)   
CODEDetails of Services offered through such Short codeTariff ApplicableRemark
VoicePulse RateRate **
(Rs / Minute)
100 Police - for Mumbai Municipal Area NM 0 0 Emergency services
100 - for Thane Municipal Area NM 0 0 Emergency services
100 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
100 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
101 Fire- for Mumbai Municipal Area NM 0 0 Emergency services
101 - for Thane Municipal Area NM 0 0 Emergency services
101 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
101 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
101 - for Navi Mumbai Municipal Area(KHARGHAR RSU) NM 0 0 Emergency services
102 Ambulance Srevice- PUNE NM 0 0 Emergency services
103 Call alert (Crime branch) - for Mumbai Polic NM 0 0 Emergency services
103 Call alert (Crime branch) - for Thane Police NM 0 0 Emergency services
103 Call alert (Crime branch) - for Navi Mumbai Police NM 0 0 Emergency services
104 Medical Advice Service ( Govt. of Maharashtra) Mumbai 400032 NM 0 0 Medical Advice Service
108 Disaster Management for MCGMMUMBAI 400001 NM 0 0 Disaster Management
112 Police - for Mumbai Municipal Area NM 0 0 Emergency services
112 - for Thane Municipal Area NM 0 0 Emergency services
112 - for Mira-Bhayander Municipal Area NM 0 0 Emergency services
112 - for Navi Mumbai Municipal Area NM 0 0 Emergency services
139 Central Integrated Railway Enquiry Sys. of Indian Raiways. M 180   Rilway
174 Time (Tri-lingual) M 180 Rs.1/- Time (Tri-lingual)
177 Hindi Information Service (Temp. o/o Service) M 180   Hindi Information Service
181 Chief Minister Help Line (Maharashtra) NM 0 0 Chief Minister Help Line
197 Directory Enquiry NM 0 0 Directory Enquiry
198 Local Complaints (Centralised) NM 0 0 Local Complaints
1033 National Highway Authority of India (NHAI) Road Incident Management. New Delhi 110075 NM 0 0 Road Incident Management .
1036 SC/ST Helpline New Delhi 110003 NM 0 0 SC/ST Helpline
1063 Public Grievance Cell ( PG Cell) NewDelhi NM 0 0 Public Grievance Cell
1064 Anti Corruption Helpline(THANE & RIGAD) NM 0 0 Anti Corruption
1064 Anti Corruption Helpline(Mumbai) NM 0 0 Anti Corruption
1066 Apollo Hospital M 180 Rs. 1/- LIC HELP LINE
1068 Medanta Hospital M 60 Rs. 1/-  
1070 Relief Commissioner Of States ofMaharashtra Mumbai 400032 NM 0 0 MH HELP DESK
1072 Train Accident Information Service NM 0 0 Train Accident Information Service
1075 Integrated Disease Surveillance (IDSP Call Centre) Project. New Delhi 110044 NM 0 0 Integrated Disease Surveillance
1076 Punjab state e governance        
1077 Control Rooms of District Collector / Magistrate (for Mumbai City) Mumbai 400032 NM 0 0 Public Grievance
1077 Control Rooms of District Collector / Magistrate (for Thane City 400601) NM 0 0 Public Grievance
1078 National Disater Management Assistant (NDMA) Help Line. New Delhi NM 0 0 NDMA
1090 Mumbai City Police (Except Bhayander-1) Gramin Police Mumbai 400001 NM 0 0 POLICE
1090 Police(Bhayander-1) NM 0 0 POLICE
1091 Women Crises Response Centre Help Line. Thane 400601 NM 0 0 POLICE,Women Crises Response Centre Help Line.
1093 Coastal Security Help Line - for Mumbai City NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for New Mumbai NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for Thane Gramin NM 0 0 Coastal Security Help Line
1093 Coastal Security Help Line - for MBVV Jurisdiction NM 0 0 Coastal Security Help Line
1097 National AIDS Helpline to NACO.(National Aids Control Organisation) NM 0 0 NACO
1098 Child in Difficult Situation NM 0 0 Child in Difficult Situation
1130 Customer Care Helpline for MTNL Mumbai/Delhi NM 0 0 Customer Care Helpline
1251 LIC Of India. NM 0 0 LIC HELP LINE
1252 TOPS Security (Emergency Response Service) M 180 Rs. 1/- TOPS Security
1255 Fortis Hospitals Ltd. M 180 Rs. 1/- HELTH
1258 A. News on Phone (Hindi)-Prasar Bharti Broadcosting of India M 60 Rs. 1/- News
1259 B. Marathi / English Prasar Bharti Broadcosting of India M 60 Rs. 1/- News
1275 Central Railway protection Force Mumbai Railway Division M 180 Rs. 1/- CRPF
1276 Western Railway protection Force Mumbai Railway Division M 180 Rs. 1/- CRPF
1291 Students Help Line/ Outreach Campaign for Senior Citizens NM 0 0 Students Help Line
1292 Dadar Pumping Station M.C.G.M. M 180 Rs. 1/- WATER
1293 Dadar Pumping Station M.C.G.M. M 180 Rs. 1/- WATER
1296 Bill Payment through IVRS M/s Atom Technologies NM 0 0 BILLING
1297 Reverse Query Service M 180 Rs. 1/- HELP DESK
1298 Ziqitza Health Care Ltd. (Ambulance Services) M 180 Rs. 1/- Ambulance Services
1311 Emergency Help Line for Subarban Commuters of Western Railway Govt. M 180 Rs. 1/- Emergency Help Line for Subarban Commuters
1312 Ayodhya dham Rly stn 0 0 0  
1313 Ayodhya dham Rly stn 0 0 0  
1314 Ayodhya dham Rly stn 0 0 0  
1315 Ayodhya dham Rly stn 0 0 0  
1323 IRCTC Railway e-catering services. NM 0 0 IRCTC
1363 Ministry of Tourism, Govt. of India NM 0 0 Tourism
1364 All India Helpline for (SABA) NM 0 0 All India Helpline forSABA)
1407 Indian Airlines (Flight Services) M 180 Rs. 1/- Flight Services
1414 Air India ( Confirmation / Cancellation Enquiry)(Called Party) NM 0 0 Confirmation / Cancellation Enquiry
1500 MTNL Call Centre for South / Central / GSM / CDMA Area NM 0 0 Customers call center Enquiry
1501 SMSfrom Landline (Operator Assisted) M 180 Rs. 1/- SMS
1503 Dolphin Call Centre NM 0 0 DOLFIN
1504 BB Call Centre NM 0 0 BROAD BAND
1505 FTTH Help Desk in MTNL MUMBAI NM 0 0 FTTH
1507 Tele-Verification (CAF) for BSNL NM 0 0 Ministry of Tourism, Govt. of India
1508 GSM Help Desk for Corporate Customers NM 0 0 GSM Corporate Customers
1509 MTNL Call Centre NM 0 0 MTNL Call Centre
1512 Prevention of Crime in Railways NM 0 0 Crime in Railways
1514 National Career Service NM 0 0 National Career Service Helpline
1515 Women Help Line NM 0 0 Women Help Line
1551 Kissan Call Centre (Called party Billing)] NM 0 0 Kissan Call Centre
1554 Maritime Search & rescue Centre. M 180 Rs. 1/- Maritime
1580 Inland Trunk Booking NM 0 0 Inland Trunk Booking
1581 Inland Trunk Assistance NM 0 0 Inland Trunk Assistance
1582 STD Code Enquiry M 180 Rs. 1/- STD Code Enquiry
1583 Inland Trunk Information M 180 Rs. 1/- Inland Trunk Information
1586 International Trunk Booking NM 0 0 International Trunk Booking
1587 International Trunk Enquiry NM 0 0 International Trunk Enquiry
1717 Weather Enquiry at R.M.C.(IVRS) M 180 Rs. 1/- Weather Enquiry at R.M.C.(IVRS)
1888 Delhi high court helpline for disabled        
1903 Sashastra Seema Bal Help Line NM 0 0 Sashastra Seema Bal Help Line
1904 Indian Army Help Line M 180 Rs. 1/- Indian Army Help Line
1905 Public Grievances & redressal NM 0 0 Public Grievances & redressal
1906 BPCLHELP LINE NM 0 0 BPCLHELP LINE
1909 National DO NOT CALL Registry (NDNC) for Landline. NM 0 0 NDNC
1909 National DO NOT CALL Registry (NDNC) for GSM. NM 0 0 NDNC
1912 Complaints On electricity NM 0 0 Complaints On electricity
1913 Tourist Office (Govt. of India) M 180 Rs. 1/- Tourist
1915 Consumer affairs, GoI NM 0 0  
1916 MCGBControl Room M 180 Rs. 1/- MCGBControl Room
1917 Mahanagar Gas Ltd. M 180 Rs. 1/- GAS
1919 Information on Eye Bank (W-I/W-II/W-III/WD-3/SI-2 Exch.) M 180 Rs. 1/- EYE
1919 Infn on Eye Bank (S/C/E-1/E-2/NM/N (Except WD3/SI2 Exchs) M 180 Rs. 1/- EYE
1922 Mann Ki Baat NM 0 0 Mann Ki Baat
1930 provision & operationlization of emergency telephones helpline NM 0 0 provision & operationlization of emergency telephones helpline
1932 Indian Air Force (IAF) Helpline NM 0 0 Indian Air Force (IAF) Helpline
1938 Disaster Management & relief from Cyclon NM 0 0 Disaster Management & relief from Cyclon
1944 provision & operationlization of emergency telephones helpline NM 0 0 provision & operationlization of emergency telephones helpline
1947 Unique Identification Authority of India Planning Commission NM 0 0 UIAI
1950 Election Commission of India(Gov. of Maharashtra) NM 0 0 Election Commission of India
1951 Automated Change No. Annmt.(Hindi) NM 0 0 Change No. Annmt.(Hindi)
1956 Income Tax Information (on IVRS) M 180 Rs. 1/- Income Tax
1961 Aaykar Sampark Kendra of Income Tax Dept., Ministry of Finance NM 0 0 Income Tax
1962 Department of Animal Husbandry, Govt. Of Maharastra NM 0 0 Animal in Distress & Animal Mobile Ambulance Helpline
1963 Gray Market Cell of DOT (VTM) Help Line. NM 0 0 Gray Market Cell of DOT (VTM) Help Line.
1964 Central Vigilance Commission NM 0 0 CVC
1967 States for Grievance registration & Redressal Under TPDS. NM 0 0 States for Grievance registration & Redressal Under TPDS.
10720 Central Railway Train Accident Information Mumbai 400001 NM 0 0 Train Accident Information Service
10721 Western Railway Train Accident Informatn Mumbai 400001 NM 0 0 Train Accident Information Service
10722 Konkan Railway Accident Information Navi Mumbai NM 0 0 Train Accident Information Service
10920 Helpline for Women in distress NM 0 0 POLICE,Women Crises Response Centre Help Line.
10922 MHState Comm for Women Helpline.(Temp O/F Service.) NM 0 0 Women Helpline
12530 BSNL IP/SRP DATA CENTRE AT FTN BLDG NO-1 NM 0 0 IP/SRP DATA
12540 Internal Broadband Helpdesk for MTNL Field Officer (for BB) NM 0 0 Internal
12541 Internal Broadband Helpdesk for MTNL Field Officer (for GSM) NM 0 0 Internal
12542 Internal Broadband Helpdesk for MTNL Field Officer (for CDMA) NM 0 0 Internal
12543 Internal Broadband Helpdesk for MTNL Field Officer (for CSC) NM 0 0 Internal
12614 JustDialServcie M 180 Rs. 1/- public Help Line
12664 BPCLGAS HELP LINE M 180 Rs. 1/- GAS
12665 HPCL GAS HELP LINE& M 180 Rs. 1/- GAS
12676 Booking for Faulty Leased Ccts NM 0 0 Leased Ccts
12678 Help Desk Service to NIB M 180 Rs. 1/- NIB
12727 Public Grievances Cell for BSNL (1094) Only BSNL Number NM 0 0 P.G.
14404 National Consumer Help line NM 0 0  
14408 National Help line NM 0 0  
14409 GST Network NM 0 0  
14413 National Health Authority NM 0 0 to provide help to Empanelled Health Care Providers
14414   M 60 Rs. 1/-  
14416 Ministry of Health & Family Welfare M 60 Rs. 1/-  
14419 South Bengal Border Helpline M 60 Rs. 1/-  
14420 own network ,Register complaints reg. unsafe practice being adopted for cleaning & maintenance of septic tanks & sewers M 60 Rs. 1/- MCGM
14420 own network ,Safaimitra Suraksh chalange NM 0 0 TMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 PMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 NMMC
14420 own network ,Safaimitra Suraksh chalange NM 0 0 MBMC
14421 Registrar General & Census Commissioner, India NM 0 0  
14423 Ministry of Health & Family Welfare NM 0 0  
14424 Ministry of Health & Family Welfare NM 0 0  
14426 Ministry of Agriculture & Farmers welfare NM 0 0 kisan Sarathi
14430 Cardiac Care Project Help line (AIIMS) Delhi NM 0 0  
14431 National Payments corporation of India NM 0 0  
14433 NHRC NM 0 0  
14434 Ministry of Labour & Employment NM 0 0 National helpdesk to register unorganised workers. E-shram
14436 N a t i o n a l e - V i d h a a n A p p l i c a t i o n ( N e V A ) Helpline to Ministry of Parliamentary affairs. 0 0 0  
14440 RBI NM 0 0  
14443 Ayush System of Medicine NM 0 0 Teleconference service on Ayush system of Medicine
14444 Cash Mukt Bharat Abhiyan NM 0 0  
14445 One Nation One Ration Card NM 0 0  
14446 Helpline for Drug Abusers , Ministry of Social Justice NM 0 0 Helpline for Drug Abusers , Ministry of Social Justice
14447 PMFBY Helpline NM 0 0 Helpline for farmers for PMFBY
14448 RBI NM 0 0  
14454 Tele Law Project, Dept of Justice 0 0 0  
14456 Empowerement of persons with disablities 0 0 0  
14465 National Investigation Agency to investigate offenses that have national and international implications.        
14466 MGM Hospital NM 0 0 Mediacl Assitance
14470 EPFO services 0 0 0  
14488 GoI Dept. of Agriculture NM 0 0 Coordination betwee states for interstates movements of perishables- vegetable , fruits inputs like seeds, pestisides, fertilizers etc.
14546 E-KYC Through IVRS NM 0 0 MTNL Mobile customer
14555 NHPS Help line NM 0 0  
14560 CPMS Accounts Wings, DoT NM 0 0 MTNL Mobile customer
14566 Dept of Social Justice and Empowerment NM 0 0  
14567 Misnistry of Social Justice and enpowement NM 0 0 Misnistry of Social Justice and enpowement for helpline to Sr. Citizen across the nation.
14588 Beneficiaries of central health schemes like CGHS,CAPF & ESI NM 0 0  
14599 TFH No        
14646 Bhopal        
15100 National Legal service Authority(NALSA) NM 0 0 NALSA
15101 PAN India Gas Pipeline Helpline (GAIL) NM 0 0 Gas Pipeline Helpline (GAIL)
15102 All India Radio (AIR) NM 0 0 AIR
15108 NCERT for e Jaadui Pitara 0 0 0  
15400 National Rabies helpline        
15555 Suryaghar- Bijli muft 0 0 0  
17923 PM Vishwa karma scheme' 0 0 0  
19120 Complaints On electricity NM 0 0  
19122 Complaints On electricity NM 0 0  
19123 Complaints On electricity NM 0 0  
105711 Ambulance Service Mumbai M 180 Rs. 1/- Ambulace
125353 MCA system by M/s Bay Talkitec Private Limited ( for retrieval) M 180 Rs. 1/- MCA
125454 MCA system by M/s Bay Talkitec Private Limited ( for Virtual) NM 0 0 MCA
126126 Asian Heart Institute Helpline M 180 Rs. 1/- Heart Deises
126127 M/s Jupitar Hospital Help Line Services M 180 Rs. 1/- Heart Deises
126299 MTNL IN HELP DESK NM 0 0 MTNL IN HELP DESK
126868 World Phone India Pvt Ltd. M 10MCU/M Rs. 1/- Astrology
127161 Faultsman's Ring Back NM 0 0 Faultsman
127162 Line Test Robot NM 0 0 Line Testing
127163 Faultman Lines toTest Desk NM 0 0 Line Testing
127164 Lines to Fault Control & Directing NM 0 0 Line Testing
127225 Dial Up MPLS VAN Services for BSNL M 180 Rs. 1/- VAN
127233 Dial Up MPLS VAN Services for BSNL M 180 Rs. 1/- VAN
128129 M/s Jupitar Hospital Help Line Services M 180 Rs. 1/- HELTH
155200 Military Police Help Line M 180 Rs. 1/- Military Police
155206 Disability Help Line. M 180 Rs. 1/- Disability Help Line.
155209 Suhita Helpline NM 0 0 MH state commission for women.
155210 Indian Railways Vigilance Mobile Help Line M 180 Rs. 1/- Indian Railways Vigilance Mobile Help Line
155222 Anti- Ragging Help Line Service. (Toll Free) NM 0 0 Anti- Ragging Help Line
155223 VAS Help Line Services M 180 Rs. 1/- VAS Help Line
155226 Indian Air Force (IAF) Helpline NM 0 0 Indian Air Force (IAF) Helpline
155229 Tobacco Quit Line Service NM 0 0 Tobacco Quit Line Service
155248 Aster CMI Hospital NM 0 0 Medical emergancy services
155255 Insurance Regulatory & Development Authority(IRDA)-Reg. NM 0 0 IRDA
155260 Ministri for home affairs,Govt. of India for cyber crime prevention for Women NM 0 0 Women & Child Help line
155262 Food safety and Standard Authourity of India M 180 Rs. 1/- Indian food sharing aliance.
155264 Southern command signal regiment M 60 Rs. 1/- Southern command signal regiment covid helpline
155299 Indian Post Payment Bank (IPBB) NM 0 0 IPBB
155304 MCGM (G-NORTH)Ground flr,Room No.7 Dadar Mumbai-400028 NM 0 0 MCGMfor unauthorised Holding , Banner etc
155306 Army HQ PRO        
155314 Maharashtra Forest Department Help Line (Toll Free) NM 0 0 Forest Department Help Line
155334 Swine Flu Help Line Service M 180 Rs. 1/- Swine Flu Help Line Service
155350 Aviators Air Rescue M 60 Rs. 1/- Air rescue Helpline
155370 Chennai Metro Rail for Passenger amenities 0 0 0  
155388 Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY) NM 0 0 RGJAY
155655 CISF Metro Helpline to CISF unit DMRC Delhi M 60 Rs. 1/-  
1271660 Centralised Billing Enquiry System (IVRS) NM 0 0 billing
1881 & 146xx court functioning help line M 180 Rs. 1/- Streamling court functioning through video conference module
Special Character Code WIRE LINE SERVICES
#1 1801180 - BSNL VPN NM 0 0 VPN , 1801180
#2 1801233 - BSNL VPN NM 0 0 VPN , 1801233
#3 1801345 - BSNL VPN NM 0 0 VPN , 1801345
#4 1801425 - BSNL VPN NM 0 0 VPN , 1801425
#8 1890-222-XX - MUMBAI C-DOT IMS CUG SERVICE ON I NM 0 0 CUG, 1890-222-XX
#9 1890-111-XX - DELHI C-DOT IMS CUG SERVICE ON IN PF NM 0 0 CUG, 1890-111-XX

  • ** Charging Rs. 1/- is an average rate. But, it is charged as per the customer's plan & average calls.